FCM99 is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and what rights you hold over your data as a user of the FCM99 platform.
These highlights summarise key aspects of how FCM99 handles your data. They do not replace the full policy below.
All data transmitted between your device and FCM99 is protected with 256-bit SSL encryption. Account credentials are stored using industry-standard hashing practices and are never stored in plain text.
FCM99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the FCM99 platform and fulfil our legal obligations.
You have the right to access, correct, port, restrict, and request deletion of your personal data. Submit a data request at any time through our support team and we will respond within 30 days.
We share data only with trusted service providers who are contractually bound to process your data solely on our behalf — including payment processors (DuitNow, FPX, Touch 'n Go eWallet) and identity verification partners.
FCM99 uses cookies and similar technologies to keep you logged in, remember your preferences, and improve platform performance. We do not use cookies to build advertising profiles for external networks.
If FCM99 makes material changes to this Privacy Policy, we will notify registered players via their registered email address and update the effective date at the top of this page before the changes take effect.
This Privacy Policy (hereinafter referred to as the "Policy") is issued by FCM99, operating under the domain fcm99.cam (hereinafter "FCM99", "we", "us", or "our"). It sets out the basis on which personal data collected from users of the FCM99 platform — including visitors to the website, registered account holders, and players — will be processed by FCM99.
FCM99 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the FCM99 website, mobile platform, customer support channels, and any other interactions you have with FCM99.
Please read this Policy carefully before using the FCM99 platform. By creating an account, making a deposit, or continuing to use FCM99 after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
For the purposes of this Privacy Policy, the following definitions apply:
FCM99 collects the following categories of personal data, depending on your level of interaction with the platform:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, gender | Registration & KYC verification |
| Contact Data | Email address, Malaysian mobile number, residential address | Registration & account updates |
| Financial Data | Bank account details, e-wallet identifiers (DuitNow, Touch 'n Go, Boost, GrabPay), cryptocurrency wallet addresses, transaction history | Deposit & withdrawal processing |
| Verification Data | MyKad / passport scan, proof of address documents, bank statements, e-wallet screenshots | KYC & AML compliance checks |
| Technical Data | IP address, device identifiers, browser type, operating system, session timestamps | Automatically on site access |
| Usage Data | Games played, bets placed, bet amounts, win/loss history, bonus usage, session duration | Platform activity |
| Communication Data | Live chat transcripts, support emails, WhatsApp correspondence, complaints | Customer support interactions |
| Marketing Preferences | Promotional email opt-in / opt-out status, preferred communication channel | Account registration & preference updates |
FCM99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gambling purposes (for example, where a player self-discloses a gambling disorder in the context of a self-exclusion request).
The majority of personal data we hold is provided directly by you during account registration, identity verification, payment processing, customer support interactions, and when you update your account settings or preferences. You are under no obligation to provide your personal data, but failure to provide required information may limit your ability to access certain features of the platform (including withdrawals).
When you visit the FCM99 website or use the platform, certain technical data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, browser type, device identifiers, pages visited, and session duration. This data is used for platform security, fraud detection, and performance analytics.
FCM99 may receive personal data from third-party sources, including identity verification providers (for KYC purposes), payment service providers (to confirm transaction authenticity), and fraud prevention agencies. Any third-party sourced data is processed in accordance with this Policy and the applicable data processing agreements with those parties.
FCM99 processes your personal data for the following purposes:
FCM99 processes your personal data on one or more of the following legal bases:
FCM99 shares personal data with carefully selected third-party service providers who process data on our behalf under contractual data processing agreements. These include payment processors (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency network providers), identity verification and KYC providers, platform hosting and infrastructure providers, customer communication tools, and fraud detection services.
All Data Processors are required by contract to process your personal data solely for the purposes specified by FCM99, to implement appropriate technical and organisational security measures, and to not further disclose your data without FCM99's authorisation.
FCM99 may disclose personal data to competent authorities, law enforcement agencies, courts, or regulatory bodies where required by applicable law, regulation, or court order, or where FCM99 reasonably believes disclosure is necessary to prevent fraud, protect the rights or safety of FCM99, its players, or the public, or to enforce FCM99's terms and policies.
FCM99 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes.
FCM99 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal, regulatory, or compliance obligations — whichever is the longer period.
As a general guide, the following retention periods apply:
Following the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data forms part of an ongoing investigation or legal proceeding, retention may be extended accordingly.
FCM99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While FCM99 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, FCM99 will notify affected players without undue delay and will take immediate steps to contain and mitigate the breach.
FCM99 uses cookies and similar tracking technologies on the fcm99.cam website. Cookies are small text files stored on your device that allow the platform to recognise your browser and remember certain information. We use the following types of cookies:
You can control and manage cookies through your browser settings. Note that disabling essential cookies may significantly affect your ability to use the FCM99 platform — in particular, login functionality may not work correctly without session cookies enabled. FCM99 does not use cookies to build advertising profiles or to share behavioural data with advertising networks.
FCM99's platform infrastructure and certain third-party service providers may be located outside Malaysia. Where personal data is transferred outside of Malaysia, FCM99 ensures that such transfers are carried out with appropriate safeguards in place, including contractual obligations on receiving parties that require them to protect personal data to standards equivalent to those applied within Malaysia.
FCM99 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards. If you have questions about specific international data transfers, you may contact us using the details in Section 15.
Subject to applicable law, you hold the following rights with respect to your personal data held by FCM99. To exercise any of these rights, please contact our support team using the details in Section 15. FCM99 will respond to all legitimate requests within thirty (30) calendar days.
Request a copy of the personal data FCM99 holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data we hold about you. Update basic details directly from your Account settings.
Request deletion of your personal data where it is no longer necessary, consent has been withdrawn, or processing is unlawful — subject to legal retention obligations.
Request that we restrict processing of your data where accuracy is contested, processing is unlawful, or you have objected to processing pending verification of legitimate grounds.
Request a copy of the data you provided to FCM99 in a structured, commonly used, machine-readable format for transfer to another service provider.
Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
The FCM99 platform is strictly for individuals aged 21 years and above. FCM99 does not knowingly collect, process, or store personal data from persons under the age of 21. The platform implements active age verification measures during the registration process and at the point of withdrawal.
If FCM99 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, the relevant account will be immediately suspended, all associated data will be securely deleted or returned, and any deposits will be processed for return to the originating payment method.
If you have reason to believe that a person under the age of 21 has registered an account on FCM99, please notify us immediately using the contact details in Section 15.
FCM99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect the categories of data collected, the purposes of processing, your rights, or our data sharing practices — FCM99 will notify registered players via email and will publish a notice on the platform prior to the changes taking effect.
The effective date of any revision will be updated at the top of this page. Non-material updates (such as clarifications of existing language or administrative corrections) may be made without advance notice, although the effective date will still be updated. Continued use of the FCM99 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or FCM99's processing of your personal data — including requests to exercise your data rights — please contact us through the following channels:
Our support team is available 24/7 in English, Bahasa Melayu, and Mandarin Chinese to answer any data-related queries or help you exercise your rights.